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Refund & Return Policy

Last updated: 28 May 2026

This Refund & Return Policy explains when and how you can request a refund for services purchased on webynite.com. The website and services are operated by NEX BRIDGE - FZCO, trading as "Webynite", based in Dubai, United Arab Emirates.

Because Webynite provides digital marketing services rather than physical goods, "returns" generally take the form of refunds, partial refunds, or service re-delivery. The terms below set out exactly which scenarios apply.

1. Summary

  • Cancellation window: full refund if the campaign has not yet started.
  • 14-day satisfaction window: if work has started but the agreed deliverables are not visibly progressing within 14 days, you may request a refund of the unfulfilled portion.
  • Service re-delivery: for under-delivery or quality issues we will re-deliver at no cost before refunding.
  • SEO subscriptions: cancel anytime before the next billing date; completed monthly work is non-refundable.
  • Processing time: approved refunds are returned to the original payment method within 5–10 business days.

2. Eligibility

You are eligible to request a refund if one or more of the following applies:

  • You have not yet provided the information required for us to start the campaign (handle, URL, brief) and you cancel within 14 days of payment.
  • We have not started delivery within 72 hours of receiving the required information, unless a longer onboarding window was agreed in writing.
  • The service delivered does not match the package description on our website at the time of purchase.
  • For social boost campaigns: less than 50% of the contracted volume has been delivered after 30 days from start, and our team has been unable to resolve the gap through re-delivery.

3. Non-refundable situations

We will not be able to process a refund in the following cases:

  • The campaign has been fully delivered as described in the package.
  • Delivery was prevented or interrupted because the target profile was set to private, deleted, suspended, or had its username changed mid-campaign.
  • Inaccurate information was provided at checkout (wrong handle, URL, or country) and no replacement details were sent within 7 days of our request.
  • For SEO services: monthly work that has already been completed for the billing period (articles published, backlinks placed, audits delivered).
  • Disputes raised more than 60 days after the initial order date.
  • Where a chargeback has been initiated with your bank without first contacting our support team.

4. How to request a refund

To request a refund, email contact@webynite.com from the address used at checkout and include:

  • Your order ID (format: WBY-XXXXXX) or the email and date of the transaction.
  • The reason for your request, with screenshots or links where relevant.
  • The profile handle or website URL associated with the order.

We aim to respond within one business day. Most refund decisions are confirmed within 3 business days of receiving the request.

5. Refund method & processing time

Approved refunds are returned to the original payment method used at checkout. Refunds are issued in the original currency of the transaction (AED for UAE-based payments, or the equivalent in the currency you selected at checkout). Processing times depend on your card issuer or bank but typically take 5–10 business days to appear on your statement.

We do not issue refunds in cash, to a different card, or to a different bank account than the one used for the original payment.

6. Re-delivery & goodwill credits

Where a service has under-delivered (for example, growth has stalled mid-campaign), our first step is always to re-deliver at no additional cost within the growth-guarantee window for your plan. If re-delivery is not practical, we may offer:

  • A partial refund proportional to the undelivered portion of the service.
  • A goodwill credit valid for 12 months against any future Webynite service.

You can choose between these options where eligibility allows.

7. SEO subscriptions

SEO packages are billed monthly. You may cancel at any time before your next billing date through your customer portal or by emailing support. The cancellation takes effect at the end of the paid month; you keep access to deliverables completed up to that point. Once a monthly cycle has started, the work scheduled for that month is non-refundable but will still be delivered in full.

8. Chargebacks

We ask customers to contact us before initiating a chargeback with their bank. In most cases we can resolve the issue directly. Chargebacks filed without first contacting our support team may result in suspension of any ongoing campaigns until the dispute is resolved with the payment processor.

9. Force majeure & platform events

Webynite is not affiliated with the social media platforms it works on (Instagram, TikTok, YouTube, etc.). If a platform changes its rules, removes an account, or suffers an outage that prevents us from delivering the service, we will pause your campaign and either re-deliver when conditions allow or refund the affected portion. Refunds will not be issued for losses caused by user breach of platform terms.

10. Changes to this policy

We may update this policy from time to time. The version in force at the moment of your purchase is the one that applies to that order. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact

NEX BRIDGE - FZCO (trading as Webynite)
Premises DSO-IFZA, IFZA Properties, Dubai Silicon Oasis
Dubai, United Arab Emirates
Email: contact@webynite.com